Shipping Policy

Free Shipping Promise

Free shipping on all orders over $99 within the continental United States. We're committed to providing exceptional value while ensuring your products reach you safely and efficiently.

Geographic Coverage:

  • Continental US: Free shipping on qualified orders
  • Alaska, Hawaii & Puerto Rico: Standard shipping rates apply
  • Extended locations: Additional fees may apply (we'll contact you first)

Shipping Rates & Options

Standard Shipping (5-7 Business Days)

  • Orders under $99: Calculated by package weight at checkout
  • No restocking fees: Unlike competitors who charge 15% or more
  • Tracking included: Full visibility of your order journey

Express Shipping (2-3 Business Days)

  • Flat rate: $12.95 for most orders
  • Priority handling: Same-day processing when ordered before 2 PM EST
  • Perfect for: Last-minute gifts or urgent needs

Overnight Delivery (Next Business Day)

  • Premium service: $24.95 for eligible items
  • Cutoff time: Orders by 12 PM EST for next-day delivery
  • Availability: Monday-Thursday only (no weekend delivery)

Processing Times

Order Fulfillment Schedule:

  • Standard orders: Ship within 1-2 business days
  • Custom/personalized items: 3-5 business days additional processing
  • Bulk orders (10+ items): May require 2-3 business days
  • Weekend orders: Processed on next business day

Business Days Definition:

Monday through Friday, excluding federal holidays and company closure days.

International Shipping

Available Countries:

Canada, United Kingdom, Australia, Germany, France, Japan, and select European Union countries.

International Rates:

  • Standard International: $19.95 - $39.95 depending on destination
  • Express International: $49.95 - $79.95 for faster delivery
  • Delivery timeframe: 7-21 business days depending on customs

Important International Notes:

  • Customs duties: Responsibility of the customer
  • Import taxes: May apply based on local regulations
  • Address accuracy: Essential for successful delivery
  • Tracking: Available but may have delays in some regions

Holiday & Seasonal Shipping

Holiday Cutoff Dates:

  • Christmas delivery: Orders by December 15th (standard shipping)
  • Christmas guarantee: Most items with 24-hour lead time arrive before December 25th
  • Holiday express: Contact us for expedited options
  • Early ordering recommended: Delivery dates are estimates, not guarantees

Peak Season Notice:

During high-volume periods (Black Friday, Christmas, etc.), processing times may extend by 1-2 additional business days.

Shipping Restrictions

Items We Cannot Ship:

  • Hazardous materials or flammable products
  • Perishable goods requiring refrigeration
  • Items prohibited by carrier or destination regulations

Address Requirements:

  • PO Boxes: Accepted for small items only
  • Military addresses: APO/FPO supported with extended delivery times
  • Accurate information: Required to prevent delays and additional fees

Package Protection & Insurance

Standard Protection:

  • Free coverage: Up to $100 value included
  • Loss or damage: Full replacement or refund guarantee
  • Claims process: Contact us within 30 days of expected delivery

Additional Insurance:

  • High-value orders: Automatic insurance for orders over $200
  • Optional coverage: Available for orders $100-$200
  • Premium protection: Route Package Protection available at checkout

Tracking & Delivery

Tracking Information:

  • Confirmation email: Sent within 24 hours of shipment
  • Real-time updates: Available through our website and carrier
  • Delivery notifications: Text and email alerts when package arrives

Delivery Attempts:

  • Residential: Up to 3 delivery attempts by carrier
  • Signature required: For orders over $150
  • Package holds: Available at local carrier facilities

Special Circumstances

Weather Delays:

Natural disasters, severe weather, or other uncontrollable events may cause shipping delays. We'll notify affected customers promptly.

Incorrect Addresses:

  • Address changes: Must be requested within 2 hours of order placement
  • Correction fees: May apply for address changes after shipment
  • Returned packages: Customer responsible for reshipment costs

Damaged Packages:

  • Inspection upon delivery: Check packages before accepting
  • Report damage: Contact us within 48 hours with photos
  • Replacement process: We'll expedite a replacement at no charge

Contact Information

Questions about your shipment?

  • Email: shipping@yourstore.com
  • Phone: 1-800-XXX-XXXX (Mon-Fri, 9 AM - 6 PM EST)
  • Live Chat: Available on our website during business hours

Policy Updates

This shipping policy is effective as of [DATE] and may be updated periodically. Changes will be posted on this page with updated effective dates.

Last updated: [INSERT DATE]